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Privacy Policy – Hotel O Kathedral

At Hotel O Kathedral, we value the trust you place in us. It is our responsibility to protect your privacy and to be transparent about how we handle your personal data. This privacy policy applies to the services of Hotel O Kathedral BV and explains what information we collect, why we do so, and how we use it to improve your experience.

1. Who are we?

Hotel O Kathedral is operated by: Hotel O Kathedral BV

Handschoenmarkt 3-7, 2000 Antwerp, Belgium

Company Registration (VAT): BE0840.975.251

Email: info@hotelokathedral.com

Website: www.hotelokathedral.com

2. What data do we collect?

When you use our services or website, we may process the following data:

  • Identification data: Name and details of all guests staying at the hotel.

  • Contact details: Address, email address, and phone number.

  • Payment information: Billing details and information regarding your payments.

  • Stay information: Data regarding your booking, room preferences, and interaction with our services.

  • Communication: Messages sent to us via email, telephone, or website forms.

  • Digital data: Information obtained via cookies regarding your use of our website.

3. Why do we collect this data?

We use your data exclusively for the following purposes:

  • Performance of a contract: To process your reservation and ensure your stay is as pleasant as possible.

  • Legal obligation: To comply with administrative and fiscal obligations (such as the mandatory registration of guests with the local police).

  • Communication: To answer your questions or inform you about your booking.

  • Improvement: Analyzing website traffic (via cookies) to optimize our services and website experience.

  • Marketing: If you have given explicit consent, we may inform you about special offers or news.

4. Retention Periods and Security

We do not store your data longer than strictly necessary:

  • Customer data: A maximum of 7 years (due to legal accounting obligations).

  • Newsletter: Until you unsubscribe.

  • Communication: Messages are kept as long as they are relevant to processing your request.

We take appropriate technical and organizational measures (such as firewalls and secure servers) to protect your data against loss, misuse, or unauthorized access.

5. Sharing with Third Parties

Your information is never sold to third parties. We only share data with external parties that are essential to our business operations (such as IT providers or booking systems), and these parties are always bound by strict confidentiality. In some cases, data may be shared internally with our employees.

6. Cookies

Our website uses "cookies" to help analyze how users use the site. The information generated may be transferred to the secure servers of Hotel O Kathedral or a trusted third party. You can disable cookies through your browser settings, though some website features may not function optimally as a result.

7. Your Rights

Under applicable law, you have the right to:

  • Access, correct, or request the deletion of your data.

  • Object to the processing of your data.

  • Withdraw your consent for marketing at any time.

  • File a complaint with the Data Protection Authority.

Requests can be sent to info@hotelokathedral.com. We will respond within a maximum of one month.

8. Changes

This privacy policy is tailored to the current functionality of this website. Any updates to the site may lead to changes in this policy. We recommend consulting this page regularly.

Last updated: May 2026